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Error Message
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Meaning
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Solution
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The operation timed out.
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Due to a large result set, the retrieval of results has taken too long and has timed out.
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Narrow the search term so that the results set is smaller.
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Unable to retrieve the selected record(s) due to a system error. Permanent system error.
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There is a system error within Libraries Australia.
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Contact the Libraries Australia Help Desk 1800 026 155 The Libraries Australia Help Desk will arrange to fix the system error.
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Unable to search the database due to a system error. Error transforming UTF-16 encoded string to 8-bit ASCII: the source string contains a code point, '0x0142', that is greater than 0xFF and is therefore not a legal 8-bit ASCII character.
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The user has entered a term that cannot be searched by a remote database (i.e.: a diacritic character eg. Stanisław)
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Some of the remote databases are unable to read diacritic characters.
Select a remote database which is able to read diacritic characters or substitute another letter or combination of letters, e.g. œ use oe.
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Unable to search the database due to a system error. Illegal term value ‘:illegal term value for attribute’ for attribute
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The user has entered a term that cannot be searched against a particular attribute by a remote database. (Eg. Including “the” in a Title search)
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Check the terms that have been entered into the search box.
Try using an alternate search term.
Try using alternative spelling.
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Unable to search the database due to a system error. Truncated words too short.
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The truncated search terms entered are too short.
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Enter the full search term using at least 3 characters.
Try truncating an alternate search term.
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Unable to search the database due to a system error. Unable to connect to the remote host ‘rlg.LibrariesAustralia.nla.gov.au:210’: Connection refused
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Libraries Australia cannot connect to a remote database, eg. RLG
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Contact the Libraries Australia Help Desk 1800 026 155 The Libraries Australia Help Desk can check why the connection to remote databases has been refused.
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Unable to search the database due to a system error. Unable to connect to the Z39.50 server.
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Libraries Australia cannot connect to the Z39.50 server.
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Contact the Libraries Australia Help Desk 1800 026 155
The Libraries Australia Help Desk can check the Z39.50 connection.
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Unable to connect to the database.
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Libraries Australia cannot connect to a remote database, eg. RLG
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Contact the Libraries Australia Help Desk 1800 025 155
The Libraries Australia Help Desk can check the connection between individual databases and Libraries Australia.
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Unable to search the database due to a system error. Unsupported Relation attribute or attribute combination.
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The database may not support a particular relational attribute.
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Check the help manual to find the supported relational attributes for each database.
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Single character wildcard is not supported by the [database name].
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The database may not support a particular wildcard truncation symbol. The truncation symbols can vary for each database.
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Check the help manual to find the correct truncation symbols for each database.
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