Online access

An item I am interested in says it’s online, but the link doesn’t work. What’s going on?

Content on the web is sometimes removed or re-organised. We rely on content contributors to update their links if the items have been moved. Try searching the site that was linked to. The item may still be available in a different location.

If the item still can not be found, you might consider directly contacting the organisation which hosts the site that was linked to.

The item may also be part of a licensed journal for which a subscription is necessary. More information about subscription journals can be found here.

What are the availability options for online items?

Online materials are divided into three sub-categories. These categories are a guide only and may not always be accurate.

Freely available

These items can be viewed online or downloaded by anyone. Copyright restrictions may still apply.

Access conditions

These items can be viewed online or downloaded by some people. Copyright restrictions may still apply.

  • A one off payment is required
  • The item is restricted to people who belong to a particular university or library
  • The item is restricted to the National Library of Australia's reading rooms
  • The item is restricted to people who belong to a library which purchases a subscription to a product including the item. Many public libraries purchase these subscriptions. If you are onsite in a library, try clicking on the “online” link for the item. You may be automatically authenticated and be able to access the item immediately.

Items may sometimes be placed into the wrong category, so it is worth following a link just in case it is freely accessible. Also, products which generally require a subscription may “preview” a few items, for example giving free access to one article per issue.

Unknown (Possibly available online)

We have been unable to automatically detect whether the item itself is available online. The link for this item might lead to the full resource, or to a related item instead, such as a table of contents or a review.

How does authentication for subscription resources take place?

Authentication for subscription resources is completed based on the arrangements in place for the subscribing organisation. There are three main ways that users will be authenticated:

  1. User is on-site at a subscribing organisation and is linked directly to the resource (IP authentication);
  2. User is a member of a subscribing organisation and is linked to the resource after logging in at the organisation’s authentication page ; or
  3. User is a member of a subscribing organisation and is linked to the resource after logging in at the vendor’s authentication page for that organisation.

Due to the way that some libraries have set up their authentication systems, you may need to login to your local library service, or the vendor’s website, before accessing eResources through Trove.

Why am I unable to access a resource?

Content on the web is sometimes removed or re-organised. We rely on content contributors to update their links if the items have been moved. Try searching the site that was linked to. The item may still be available in a different location. If the item still can not be found, you might consider directly contacting the organisation which hosts the site that was linked to.

To access a rescource you may need to login through a screen provided by the vendor or the subscribing organisation. If you are not a member of the organisation that you have clicked the link for then you will be unable to authenticate to access a resource.

If you are a member of the organisation that you have clicked the link for, then authentication will vary based on the resource being accessed. Some resources will only authenticate if you are onsite at a subscribing organisation (IP authentication). These will be identified by (onsite only) next to the library name in the list of subscribing libraries. These resources may be available via a pay-per-view option or through accessing the hardcopy of the journal.

If you do see a login screen, but are unable to login, contact the organisation you are a member of to find out the information required to login.

The item may also be part of a licensed journal for which a subscription is necessary.