Issues with viewing

Poor quality articles

Pages that appear in Trove have been digitised from a microfilm copy, Trove pages will reflect the quality of the microfilm. As newspapers and gazettes are scanned in large batches it is not technically feasible to replace individual pages that appear in Trove. This means that we cannot replace a poor quality page, even if it is possible to find a better quality copy of the original.

Black screen when viewing articles

We have found that this issue appears to be related to Internet Explorer. In order to view newspaper articles [or resolve the issue], try viewing the page in compatibility view. You can turn compatibility view on by going to the Tools menu in your browser and selecting ‘compatibility view’. When Internet Explorer recognises a website that isn’t compatible a ‘compatibility view’ icon will appear in the address bar also. Clicking on that icon will also turn on compatibility view.

Blank page

This is due to an error in processing, where a blank page has not been identified and suppressed. Your enquiry has been forwarded to the Australian Newspapers Digitisation Program team so that the page can be suppressed.

Difficulty with font

The font that is currently used for text corrections was selected in consultation with users, with the selection being made from a set of fonts that are common to all web browsers. It was necessary to select a font that was common to all web browsers to ensure that users did not need to install a specific font in order to see the text in the same way as other users. Unfortunately all common web fonts had some characters that could potentially be confused, so we advise users to always correct characters that they are not sure of.

Page sideways

Pages that appear in Trove have been digitised from the original master microfilm for the newspaper. This means that if the page that was used to create the microfilm was of poor quality or was damaged then the page in Trove will also be of poor quality. Unfortunately it is currently not technically feasible to replace pages that appear in Trove, so it is unlikely that this page will be replaced, even if it is possible to find a better quality copy of the original page.

Wrong page numbering

Page numbers in Trove are considered 'page sequence numbers', indicating the order that the pages appear in the newspaper rather than reflecting the absolute page number. This may reflect an error in processing, where a second edition or supplement with separate page numbering has been included within the sequence of the newspaper, or it may reflect the use of non-standard numbering for the newspaper, e.g. 4a.

Duplicated captions

The duplicate caption has been created by an error in the processing of the article, which has resulted in the caption appearing twice when the article is viewed in Trove. Due to the way that this error has occurred, when corrections are made to this article they will only be applied to a single instance of the caption. As this error does not significantly affect access to the articles, we are unable to provide any information on when this may be fixed.

Duplicated pages

The reason that this page is duplicated is that an error has been made in processing and <duplicate images have not been suppressed OR a second edition has been mixed in with the first edition, and the pages have not been identified as a separate edition>. Once a page has been loaded into Trove, it is unlikely to be removed, as users may have tagged, commented on or corrected articles that appear on the page.

Gaps in the newspaper’s run

Gaps in the newspaper run can appear for a variety of reasons, including:

  • Newspaper was not published during the date range
  • Issues for that newspaper are missing for the date range
  • Master microfilm for the date range is missing
  • Date range has not yet been digitised

Where newspaper issues are missing from the master microfilm, it is unfortunately unlikely that these newspapers will be added to the service, as it is not currently feasible to replace or insert newspapers that are missing from the microfilm. If the master microfilm for the date range is missing, these issues may be added at a later date, if the microfilm is discovered during future processing.

Unfortunately if the microfilm cannot be found then it is unlikely that these issues will be added.

If the date range has not yet been digitised (this will normally be indicated by there being multiple non-consecutive periods available), then these newspapers should be made available over the next few months, you will need to wait for these to become available.

Incomplete articles

It appears that the likely reason for this is that when the articles have been processed they have been split incorrectly, and the article continues after the heading <HEADING>. As it is not currently possible to replace or re-zone articles after they have been loaded into Trove, we suggest that you add a comment to both of the articles, including the article identifier of each article in the comment.

Unfortunately, the layout of newspaper pages can result in this type of error occurring in processing, as it is not always clear where an article continues. This often occurs where an article has sub-headings within the article, and there is no clear indication that these are continuations of the original article rather than new articles without reading the article in detail.

 

Incorrect information

The National Library does not take a censorship or editorial role in providing access to historic newspapers through Trove. The information that is contained in these newspapers is the text as originally published, and it is not possible for this to be changed. If you do find incorrect information in a newspaper contained within Trove newspapers, add a comment to the article with the correct information, however do not change the electronically translated text so that it differs from the text in the original newspaper.

Article as it appears in Trove includes part of another article

The likely reason for this is that when the articles have been processed they have been split incorrectly, with the start of the second article not being correctly identified. As it is not currently possible to replace or re-zone articles after they have been processed, we suggest that you add a comment to the article noting that there are multiple articles included in this article.

Unfortunately, the layout of newspaper pages can result in this type of error occurring in processing, as it is not always clear where an article end. This often occurs where the article headings are not immediately identifiable (e.g. centralised, different font and a line break) without reading the article in detail.

Article as it appears in Trove continues elsewhere on the page

It appears that the likely reason for this is that when the articles have been processed they have been split incorrectly, with the remainder of the article appearing  <Specify location on the page, including PI of other article>. As it is not currently possible to replace or re-zone articles after they have been processed, we suggest that you add a comment to both of the articles, including the article identifier of each article in the comment.

Unfortunately, the layout of newspaper pages can result in this type of error occurring in processing, as it is not always clear where an article continues. This often occurs where an article has been printed in between two sections of another article, and there is no clear indication of which sections belong to which article without reading the articles in detail.

Text in an article is out-of-order

Unfortunately the text in this article is out-of-order due to an error in processing, which has resulted in sections of the text appearing in an order different to the normal reading order for this article. It is not possible to change the order of the text in an article after it has been loaded into Trove, and when correcting text please do not change the order of the text. This is because each line of text is linked to a specific location on the page and changing the order of the text will break these links. If there is a word or phrase that needs to be searchable that would not be searchable due to the order of the text, please add a comment to capture this text.