Trove API survey appendix B: Survey questions

Below is a copy of the Trove API survey questions which were sent out for response from API users. 

Q1. Welcome to the Trove API survey 2017. Trove is seeking your feedback on our APIs, as well as general feedback on our services. The survey is divided into 3 parts: Part 1 – General questions about Trove, Part 2 – Current use of the Trove APIs, Part 3 – Options for improvements to the API.

All responses to the survey are confidential, and individual responses will not be identified in the reporting of findings. It is expected the survey will take approximately 3-5 minutes to complete. If you have any questions about the survey, please contact us.

Part 1 - General questions about Trove

Q2. Part 1 - General questions about Trove

Q3 How would you rate your satisfaction with Trove? (Poor, Below average, Average, Above average, Excellent)

Q4 How would you rate Trove on its ability to find the information you required? (Poor, Below average, Average, Above average, Excellent)

Q5 To what extent do you agree or disagree with the following statements about Trove?  (1 to 9 rating scale where 1 least important and 9 is most important)

  • Trove is of critical impotance to Australia.
  • Trove adds significant value to my organisation.
  • Trove adds significant value to my research.
  • The richness and diversity of Trove is excellent.
  • I have a high level of trust in Trove.
  • I value being able to use the Trove API to augment my website/service. 

Q6 What improvements would you like to see Trove make to the service it provides?

Q7 Please provide details below of any examples where Trove has significantly added value to you/your organisation?

Part 2 - Current use of the Trove APIs

Q8 Part 2 - Current use of the Trove APIs

Q9 There are two Trove API services, please indicate what data you have used.(If you have used both the Trove API and the Trove Party (People Australia) API you will be asked to give separate responses to question which are repeated in the survey.)

Q10 Please select your current use: (commercial user, non-commercial user) 

Q11 Have you used the Trove API as

  • A tertiary student undertaking a research project or class module
  • An academic or research assistant undertaking a research project
  • An employee at a library or cultural institution, or a vendor building software for this sector
  • An academic
  • An IT developer
  • A participant in a HackFest
  • Other (Free text response)

Q12 Are you a content partner? Trove contains links to collections in other organisations. These organisations are our content partners. (Yes/No)
Q13 & 14 if 'Are you a content partner?' 'Yes' is selected

Q13  Please provide examples of how being in Trove increases the exposure of your collections to others.

Q14 Do you think that Trove helps you see your collection in context with other Australian collections?

Q15 Have you used the Trove Party (People Australia) API as

  • A tertiary student undertaking a research project or class module
  • An academic or research assistant undertaking a research project (2)
  • An employee at a library or cultural institution, or a vendor building software for this sector
  • An academic
  • An IT developer
  • A participant in a HackFest

Other (Free text response)

Q16 Are you a content partner?  Trove contains links to collections in other organisations. These organisations are our content partners. (Yes/No)

Q17 & 18 if 'Are you a content partner?' 'Yes' is selected

Q17 Please provide examples of  how being in Trove increases the exposure of your collections to others.

Q18 Do you think that Trove helps you see your collection in context with other Australian collections?

Q19 How often have you used the Trove API?

  • Once
  • A couple of times, or more
  • Monthly
  • Multiple calls every day

Q20 How often have you used the Trove Party (People Australia) API?

  • Once
  • A couple of times, or more
  • Monthly
  • Multiple calls every day

Q21 Please indicate if you have used the Trove API to (always/often/sometimes/rarely/never):

  • search across records in Trove
  • get information about a single item in Trove
  • look up other associated data in Trove

Q22 Please indicate if you have used the Trove Party (People Australia) API to (always/often/sometimes/rarely/never):

  • search across records in Trove
  • get information about a single item in Trove
  • look up other associated data in Trove

Q23 Please share your reason for using the Trove API? For example, have you built an app or used it to contribute to a website? Please provide a name or link.

Q24 Please share your reason for using the Trove Party (People Australia) API? For example, have you built an app or used it to contribute to a website? Please provide a name or link.

Q25 How often does your application(s) (all the time/often/sometimes/rarely/never):

  • call and display Trove API results on the fly
  • harvest/download Trove data to enhance records in a local system or improve linking
  • harvest/download Trove data to a local system, to undertake deeper analysis

Q26 Have you experienced any issues, for example, reliability or performance issues, with the Trove API?

Q27 Have you experienced any issues, for example, reliability or performance issues, with the Trove Party (People Australia) API?

Q28 Have you used the Trove API Help centre? (Yes/No)

Q29 Which sections did you use? Please rate their usefulness (not used/not at all useful/moderately useful/very useful):

  • API overview
  • API technical guide
  • API terms of use
  • Application gallery
  • Examples 
  • Experiments
  • GovHack tips & tricks
  • World War 1 API examples

Q30 Would you like any changes made to the Trove API Help centre?

Q31 Have you screen scraped Trove data, because you couldn't access it in any convenient way? (Yes/No) 

Q32 If you have screen scraped data from Trove, please share what you did with it?

Q33 If you have published a mobile app using the API how long would it take you to update that app once an updated API is released?

  • 1-3 months
  • 4-6 months
  • Longer: please specify

Part 3 - Options for improvements to the API

Q34  While we will do our best to implement your suggestions on how we can improve the API, it is unlikely that we will be able to respond to all your suggestions. For example it is unlikely we will be able to increase call rates to support all commercial uses.

Q35 What alternative access to the Trove corpus would you use other than an API?

  • Bulk data download 
  • Downloads of specific data sets (e.g. People)
  • Other

Q36 How would you like to see the Trove API improved?

Q37 How would you like to see the Trove Party (People Australia) API improved?

Q38 Would you like a discussion area for technical help from the Trove from other developers? (Yes/No) 

Q39 What sort of technical support do you expect from Trove for problems and queries?

  • a knowledge base
  • discussion forum
  • help line

Q40 Can you identify any outstanding examples of APIs (your opinion) within the Galleries, Libraries, Archives and Museum sector? Why do you think they are outstanding?

Q41 Can you identify any APIs that are not from the Galleries, Libraries, Archives and Museum sector that you think are exceptional? What makes them exceptional?

Q42 What is your postcode?

Q43 Type in the suburb if you are unsure of your postcode.

Q44 If you live overseas, what country do you reside in?

Q45 What is your gender?

  • Male
  • Female
  • Other

Q46 How old are you?

  • Under 18 years
  • 18 - 24 years
  • 25 - 34 years
  • 35 - 44 years
  • 45 - 54 years
  • 55 - 64 years
  • 65 - 74 years
  • 75 years and over

Q47 Are you of Aboriginal or Torres Strait Islander origin? (Yes/No)

Q48 Do you speak a language other than English at home? (Yes/No)

Q49 (If yes) Which language do you speak at home?

Q50 Follow up Trove and the National Library may wish to follow up on some comments made during the survey. If you would like to be involved in any follow up or further research, please provide your details below.