Error messages

Error Message

Meaning

Solution

The operation timed out.

Due to a large result set, the retrieval of results has taken too long and has timed out.

Narrow the search term so that the results set is smaller.

Unable to retrieve the selected record(s) due to a system error.  Permanent system error.

There is a system error within Libraries   Australia.

Contact the Libraries Australia Help Desk 1800 026 155 
The Libraries Australia Help Desk will arrange to fix the system error.

Unable to search the database due to a system error. Error transforming UTF-16 encoded string to 8-bit ASCII: the source string contains a code point, '0x0142', that is greater than 0xFF and is therefore not a legal 8-bit ASCII character.

The user has entered a term that cannot be   searched by a remote database (i.e.: a diacritic character eg. Stanisław)

Some of the remote databases are unable to read diacritic characters.

Select a remote database which is able to read diacritic characters or substitute another letter or combination of letters,   e.g. œ use oe.

Unable to search the database due to a system error. Illegal term value ‘:illegal term value for attribute’ for attribute

The user has entered a term that cannot be   searched against a particular attribute by a remote database. (Eg. Including “the” in a Title search)

Check the terms that have been entered into the search box.

Try using an alternate search term.

Try using alternative spelling.

Unable to search the database due to a system error. Truncated words too short.

 

The truncated search terms entered are too   short.

Enter the full search term using at least 3 characters.

Try truncating an alternate search term.

Unable to search the database due to a system   error. Unable to connect to the remote host ‘rlg.LibrariesAustralia.nla.gov.au:210’: Connection refused

Libraries Australia cannot connect to a remote   database, eg. RLG

Contact the Libraries Australia Help Desk 1800 026 155 
The Libraries Australia Help Desk can check why the connection to remote databases has been refused.

Unable to search the database due to a system error. Unable to connect to the Z39.50 server.

Libraries Australia cannot connect to the Z39.50   server.

Contact the Libraries Australia Help Desk 1800 026 155

The Libraries Australia Help Desk can check the Z39.50 connection.

Unable to connect to the database.

Libraries Australia cannot connect to a remote database, eg. RLG

 

Contact the Libraries Australia Help Desk 1800 025 155

The Libraries Australia Help Desk can check the connection between individual databases and Libraries Australia.

Unable to search the database due to a system error. Unsupported Relation attribute or attribute combination.

The database may not support a particular   relational attribute.

Check the help manual to find the supported relational attributes for each database.

Single character wildcard is not supported by the [database name].

 

The database may not support a particular   wildcard truncation symbol. The truncation symbols can vary for each database.

Check the help manual to find the correct truncation symbols for each database.